OPEN AND COMMITTED TEAMS: RETAIL REMAINS A PEOPLE BUSINESS
We feel it is important for our employees to be able to continue to develop and believe that management skills, leadership development, customer focus and product knowhow are all qualities which are key to a good performance. Training and education are a shared responsibility of the employer and its employees. In the coming years we will increase the number of internal training programmes focused on developing these skills.
The group is always on the lookout for talented young employees. The key is to attract well-qualified people and further grooming and developing them for a career within the company. Blokker has been doing just that with its range of training courses, its practical training course for young professionals Beroeps Begeleid Leren being a prime example of a course that has been successfully completed by many employees to date.
The organisation conducts regular talent management reviews as part of its strategic personnel planning. Its objectives are to appoint the right people to the right positions, keeping people motivated, ensuring that they maintain their skill set up to date and keeping an eye out for new talent. This truly offers employees an opportunity to make a difference at a retail group in transition.
EMPLOYEES MORE IMPORTANT THAN EVER
At these times of change, our people are more crucial than ever to our continued success. Change does not happen overnight: it requires that we all pull our weight together. We conducted an Employee Engagement Survey in 2014 as a basis for further improving employee engagement and satisfaction.
SUSTAINABLE RETAIL GROUP
The fact that no new Collective Agreements and therefore no attendant salary changes have been forthcoming has been a cause for concern for many of our employees. We therefore introduced a unilateral salary increase of 1.5% in early 2015 for employees covered by the Collective Agreements in the Netherlands. The retail world is undergoing rapid change and we operate in a dynamic sector in which change is the only constant. This presents a challenge for our organisation and can be difficult to manage at times. However, the first steps have now been taken and together we are working on building a sustainable retail group whose top priorities are innovation, enterprise and a focus on service.